I forgot to save a backup of my account and had uninstalled the app on another device.
How do I recover my account?
My username is: @Rymarllon
Hello,
Per the help and FAQ pages, if you did not back up your account and did not have any other devices added to your account before uninstalling the mobile app, I’m afraid it would not be possible to recover the account (because the account certificate and keys are only stored locally on the device) or your username (there’s no way to prove the username belongs to someone without their account keys).
Would it be possible to release/deregister usernames that are inactive for some huge amount of time e.g., 3-5 years? Not only this will help poor souls like myself who purged their last device with a Ring/Jami account, but will also improve the situation with name squatting.
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