Duplicate contacts and missing conversations after adding account to a new device

1

Per the subject, I’m seeing duplicate contacts with empty conversation histories after importing account to a new device whether by QR code or authentication code

Device and Jami version account exported from:

MacOS sequoia 15.6

Jami Atlas Build ID 2025100112

Device and Jami version account imported to:

iOS 18.7.1

Jami Atlas 4.00(20251021)

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2

This version of Jami is experiencing issues; please try updating to version 472.

4

Update your software

5

I’m running the latest versions.

6

I’ve been monitoring the backend as it builds the new version. Perhaps within a few hours or two to three days, a new version will be available—at least for Android.

7

This isn’t a major issue; in fact, it resolves itself whenever Jami attempts to synchronise messages and the recipient is online. Naturally, this isn’t particularly convenient either,

as I don’t check my email frequently, meaning replies tend to be delayed.

8

I’m not using Android

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9

Missing conversations in a messenger is a major issue.

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