How to link account created on desktop to mobile

Support in English
1

I created an account on the desktop version (windows) no problem, connected to a couple of friends. I then installed & launched the ios app, clicked ‘I already have an account’ and then ‘Import from another device’. This gives the instructions to select ‘Link new device’ from the source, and on doing this on the desktop I get a small QR code and auth PIN. But on the phone, I also get a QR code / authentication code, and no camera to scan the source QR.

Quitting the mobile app and relaunching takes me straight in to Jami, past the login screen, and my account username looks like some kind of uuid. This might just be a glitch since the linking never proceeded.

So, is there any way to achieve this?

1 Like
2

What is your desktop version?

should be 20230315.

Qt->Add new account->I already have a new account->Import from another device->(loading…)->Qr-COde (or jami-auth://…)

Android->Account settings->Link new device->Scan Qr

Both side: Confirm, Done.

3

I went through this exact same pain two days ago with my partner. In the end it was solved by emailing the account backup file from the PC so it could be loaded off the phone SD card into Jami.

4

I’m not certain, but it looks like that’s for going from a logged-in account on mobile to a new installation on desktop. I’m trying to do the reverse.

5

Thanks—I managed to do the same via the backup file :).

6

This simply isn’t it sblin…
PC:

Build ID: 202503020037
Version: 00247211.

:down_arrow:
Mobile: 20250410-01

Mobile: Connect from another device

Initiate the export on the source device.
Select Account > Account Settings > Link new device
When ready, scan the QR code below.

QR code on mobile cannot be scanned due to no camera on PC.

PC:
Actual:

Open settings->Account->Manage Account->Link new device
Link new device
In Jami, scan QR code <...

I’ll just stop right there because what we just did on mobile above produced a QR code and not giving an option to scan the one produced here, NOR does mobile provide input of the “Pin code” that resides next to the QR code.

Check your workflow again, or produce a video showing the one you described actually works with today’s release versions, because our voices are contra-indicating your claim that it works as described.