I can't hear other side

Support in English
1

I start to use Jami recently. I can’t hear the other side. Sometimes I can see them. We can text messages properly. Other side can not see me or hear me. It must be the problem with my web-camera. I install first ‘‘Cheese’’ (which was useless) and then I install ‘‘Guvcview’’ which is easier to handle and it shows me my camera is ‘‘USB 1.1’’ category (is it outdated now? it is 20 years old, I used that camera with no any problems before) I Dont use VPN or anti virus. I am using Linux Mint Cinnamon. I also installed Skype, but it failed to start. Anybody can give me some idea how to fix and what to do next? Ta!

2

Hi Guys do we have update on this,

They can here me but i cannot here the other side.

3

Your other peer might use another audio codec and/or you or the other peer does not have the same audio codec enabled.

(Same issue would happen if you don’t have the same video codec enabled)

Check your settings:
Open settings > Account > Advanced settings > Media

4

Thank you. I still can not hear the other side. I did what they advised me Guvcview is giving me warning ‘‘Invalid pixel format’’ ! How can I change that? What is valid pixel format in JAMI and how can I have it?? Any help will be much appreciated!

5

Maybe you can get the logs (remove personal informations like your ID) and report this issue using gitlab:

https://docs.jami.net/user/bug-report-guide.html

6

**I just wanted to add, the other side is using Kyocera A100 KC cellphone, is it compatible with JAMI ? I tried to google out, nothing, alas. Please can you help?! Perhaps Kyocera brand needs some audio codecs to install? Because, the other side can hear me now, I can just see the other side, but I don’t hear them? What seems to be the problem??! We are both recently started to use JAMI but now we are sort of desperate.

7

Which Android version are you using? You need at least Android 7.0.

Are you using the newest version of Jami?

You can download all versions here:
https://dl.jami.net/

Please use Gitlab to report this bug - and maybe you can included the logs of both sides (remove or replace your personal informations like your identifier)