Immediate crash in Windows 7 after update?

Hi there,
after the latest update Jami will crash with the message that the application could not be properly started (0xc0000005). Same with the beta version.

I tried to uninstall and reinstall, no improvement.

Any hints or help would be greatly appreciated, thanks.

Same here on Windows 8 on latest update yesterday. Same issue if i install beta. Please fix the issue.

You can try to install older versions. Link: Index of /windows

Maybe your issues are related to this topic:

Try to get the logs and report this bug using Gitlab.

1 Like

Hi, same problem on Windows 8.1 x64. I also tried downgrading to jami_x86_64-202204011802.msi but hit the same issue. Also, since on Windows it forces updates whenever a new one is available, this probably wouldn’t have helped even if it had worked initially…

The last version that works is jami_x86_64-202112221025.msi.

(I recommend version 202010151812 (because of this issue) or 202011051157 (because of this issue))

Newer versions use Qt 6 that only supports Windows 10 (64-Bit only!) and Windows 11:
https://doc.qt.io/qt-6/supported-platforms.html

I would question why one would be using Windows 7, which has been EOL from security patching since 3 years ago (14 Jan 2020) as that is not a good idea.