Jami won't import the account from archive

Support in English
1

Hi guys,
It’s installed in Flatpak on Linux Mint. I’m spamming the Import button in the “I Already Have An Account” → “Import from Archive”, but nothing happens. Like if the Import button didn’t have a function.
It’s a .jac file I’ve selected with no password.
Any ideas?

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2

It’s a strange question. You can try importing files from other accounts to see if the same situation occurs

3

I had this happen to me to. I fixed it by switching to a non-flatpak version

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4

I believe there is a bug regarding this. I’m unable to post a report onto GitLab, as my account seems yet to be updated for email OTP (sometime 2026).

OS: Debian 12 and Ubuntu 20.04.4 LTS

Jami: Build ID: 202604031637, “Euclid”

Steps to reproduce:

  1. Create a backup of Jami profile on any device (Linux or Android in my case) - all devices up to date
  2. Attempt to import this through Jami version above by:
    • add another account / I already have an account / import from an archive backup / select archive / no password required for account / click “import”
  3. Result: nothing happens

The import process in Android works fine. The fault is in the Linux version.

I’m unable yet to post this onto GitLab as a bug, whilst I await the email OTP roll out for me, so perhaps someone else can. Hope so.

Thanks.