My friends voice sounds like a robot, how to fix that?

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1

My friends voice sounds like a robot, how to fix that?

2

What os and version(s) are you (and your friend) using?

Maybe you have this issue: https://git.jami.net/savoirfairelinux/jami-product-backlog/-/issues/36

3

Windows 11. Taranis.
my friend: Windows 10. Taranis.

My friend hears me good, but i hear only a robotic electricity type sound. My speakers work.
Even the incoming call music is with that same sound.
i tried reinstalling and going to a beta version, but the same thing happens.
what is happening. i need it to work today or i will need to use Jitsi Meet.

4

Does it work if you / or both of you use “Voicemeeter Banana”?
Link: VB-Audio VoiceMeeter Banana

See the issue mentioned on Gitlab:

((system):You select Sound Output Device “VoiceMeeter Input”. Set the default audio device(VoiceMeeter Input). )
Jami: If you now select output device “primary sound driver” everything works.

Tutorial for Voicemeeter Banana: https://www.youtube.com/watch?v=cWDUlH8XyD4

5

my friend doesnt want to download that.
i hope that you will fix this someday and i hope that jitsi meet is private enough.
ill still use jami, cuz it works with others than my friend, but i have to use jitsi for this meeting

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6

Hi @Ahmatti08,

Have you made sure that the correct input/output devices are selected in Jami? (meaning, whether Jami is using the right microphone on your friend’s side and the right speaker/headphone on your side?)

Also, would you be able to collect and share some logs from Jami, per the bug report guide? I wonder if @atraczyk might have idea as to what may be happening here.

7

I know it’s been a long time … but it seems we now know what causes this issue:

You have to configure the sound device as stereo:

8

.@Ibogino Since we now know what causes this issue and it still persists any plans when this issue will be fixed?

9

Hello @ECaptainRaj @Ahmatti08

Thank you for getting back to us about this issue.
I just shared it with the developers and will get back to you very soon.

LoĂŻc.

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10

Hi, new user here.
WIth Skype disappearing soon, I’ve been looking around for an alternative, and Jami seems ideal.
However, as noted here, on my desktop machine running Win11 with a Sennheiser GSX-1000 USB soundcard, my audio is robotting.

Has there been any progress on this issue, and is there any further information I could provide that would help?

11

Unfortunately no - you need to manually change the speaker setup - it’s mentioned here:

After that everything should work.

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12

Thanks @ECaptainRaj, I’ll try setting my soundcard to stereo tonight when I get home, and report back.

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