No notification alert sound when someone writes me

Support in English
1

Hello,

I’ve recently moved to Jami after Microsoft decided to kill Skype. Everything works pretty well except for one thing - I’m not getting any notification sounds. Whenever someone writes me a message, I see the notification bubble in the lower right corner of my screen, but no notification sound. Sometimes I’m not looking at my screen and would still like to know if someone has written me. Is there a way to get some notification sound?

I’m using the latest updated version of Windows 10 x64 Pro.

Thanks in advance!

2

To set up notification sounds:

  1. Click the “Open settings” button.
  2. Click the “Media” tab.
  3. Click the “Audio” sub-tab.
  4. Ensure the “Output device,” “Ringtone device,” and “Audio manager” settings are correct.

Audio settings
Audio settings819×532 32.5 KB

3

Thanks for the quick reply, @ovari . I’ve just checked my settings and they look correct to me:

jami-sound-settings
jami-sound-settings919×437 37.3 KB

4

Oh, I have the same issue. This looks like a bug and the notification used to work.

5

Good to hear it’s not just me! How do I report bugs? The way it’s described here?

6
1 Like
7

To follow the issue on GitLab, add a :+1: or add a comment with more information.

1 Like
8

Thanks for creating the bug report, @ovari!

By the way, a person that I am writing to on Jami also complained to me that they are not get any notification sounds. Hopefully this gets resolved soon. :slight_smile:

9

To receive updates on the fix, please add yourself to the No notification alert sound when someone writes me (#2048) · Issues · savoirfairelinux / jami-client-qt · GitLab issue. Thank you

10

I noticed that the phenomenon here is different, the notification does not appear at all on this user.