Recover Username

Support in English
1

I forgot to save a backup of my account and had uninstalled the app on another device.

How do I recover my account?

My username is: @Rymarllon

2

Hello,

Per the help and FAQ pages, if you did not back up your account and did not have any other devices added to your account before uninstalling the mobile app, I’m afraid it would not be possible to recover the account (because the account certificate and keys are only stored locally on the device) or your username (there’s no way to prove the username belongs to someone without their account keys).

3

Would it be possible to release/deregister usernames that are inactive for some huge amount of time e.g., 3-5 years? Not only this will help poor souls like myself who purged their last device with a Ring/Jami account, but will also improve the situation with name squatting.

3 Likes
4

Is there any update on this? I have misplaced my backup and want my username back too.

5

Please visit the following links for more information.

Back up JAMI protocol accounts

Important

If a JAMI protocol account has no account backup and is removed from all linked devices, the account is unable to be retrieved.

Can I retrieve my username without my keys?

If the default name server at ns.jami.net stores a username, the username is unable to be retrieved without the key. There is no way to prove a username without the key.

If a different name server was used to store a username, there may be a way to move the username to a new Jami ID at the discretion of the administrator of the name server.

What happens when I delete my account?

The Jami account is only stored on devices that have the Jami account.

The Jami account is gone and is unable to be restored if:

  • there is no backup of the Jami account, and
  • the Jami account is deleted from all devices.

Furthermore, nobody else can use the Jami account.

The contacts will still have the messages that were sent to them, but all public record of the account on the DHT network will eventually disappear due to absence and lack of activity.

Warning

The default ns.jami.net name server does not delete any registered usernames—other name servers might (not recommended), at their administrator’s discretion. So, if an account has a registered username on the default name server and the account is deleted or lost (without a backup), nobody (including the user) will be able to register a new account with that username again; thus, nobody can reach the user at that username anymore.

To avoid losing an account, please back it up!