Can't hear phone, and no incoming chat notification

Support in English
1

We are attempting to put Jami into service, to replace Skype, and running into problems:

  1. In two separate cases (test calls with my boss, and test calls between my desktop iMac and my Chromebook), one side can hear the other; the other side cannot.
  2. I’m not hearing any kind of audible notification of an incoming chat message.
  3. Also, on my Mac, it appears to be ignoring the “enter to insert a new line” setting.
1 Like
2

Maybe you and/or your contact has not enabled all audio codecs in the settings?

If you have enabled all audio codecs you can open a new issue:

3

I’ll try that later this morning, and report back on it.

What about audible notification of incoming chat messages? Does Jami have that? If so, how could it have been disabled; if it doesn’t have that feature, why not?

4

As it happens, last night, I uninstalled Jami on my Chromebook by mistake. I reinstalled it just now (and found out that I couldn’t reuse the old user-ID). This time, on both ends, I enabled every available codec on both my Mac and my Chromebook, and it worked.

Except that I find (and I think this was also the case yesterday) that I can’t initiate an audio or video call from the Chromebook (it’s running the Android mobile app version; I’ve considered installing the Linux version, but the Linux subsystem is . . . clunky.

And there is still no audible notification of an incoming chat message. On either the Mac or the Chromebook. Texts on cell phones have audible notifications. So does my email reader. So does Skype. But I can’t find any way to enable one in Jami. Is it buried somewhere? Or is it just not there?

1 Like
5

Jami has a notification feature, except that this feature needs to be optimised.
Jami can only log into this account after backing up the account.

6

I’m not sure I follow you on that.

7

Currently Jami’s notifications are not always available and may not even be available in most cases

8

Ah. Notifications might be a deal-breaker: we use Skype primarily for chat, and expect it to get the other party’s attention.

Not quite sure what

means, in this context.

At any rate, I probably won’t see any further replies until Monday.

9

An old post about the issue of new lines

10

The solution from a year ago, of turning on formatting, to get “enter for new line” to work, doesn’t appear to help in the Mac OS Jami version currently on the Apple App Store.

11

Jami also exists on the App Store for Mac OS? I thought it was only available as a download from the Jami website. I don’t know the version on the App Store, maybe it’s not based on Qt.