Jami install on Windows 10 results in an Installer no longer responding error

[Jim]

Hello all,

My friend and I are moving from Skype to Jami.

My install on macOS 10 Sequoia went well.

His attempt to install on Windows 10 results in an Installer no longer responding error:

Any troubleshooting advice is greatly appreciated. Thanks!

[ovari]

@Jim

My friend and I are moving from Skype to Jami.

Welcome!

@Jim

Any troubleshooting advice is greatly appreciated.

Problem with receiving video and sound

Wolfy, I had the exact same issue too. I video call with my dad a couple of states away. He is 91 years old, jami is a great way to communicate with him. I worked all afternoon, doing the same things you did and was sure it wasn’t either of my or dad’s computers. Here is what I finely did: On both my dad’s computer and mine (because we both kept up on the jami updates) we performed the following steps. I deleted the jami program from windows programs and features. I downloaded the older 29…

Bug report guide — Jami documentation

[Jim]

@Problem with receiving video and sound

Good Luck!

Thanks! We will try that!